Shipping, Delivery and Returns
Free Australian Shipping
- We offer Free Shipping throughout Australia for AERWAY products
- Our products are sent via regular Australia Post, as Express Post is prohibited for flammable goods. This will mean delivery will take between 1-4 business day.
- We use Australia Post to ship our orders. Your delivery times can be estimated by entering our delivery post code, 2035 and your own postcode here - https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/
- Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number may not be traceable for up to 24 hours after dispatch
- Pease contact hello@aerway.co for any further questions and/or if you have any special delivery requirements
- A $12 redelivery fee will apply for the following reasons:
- Entering an incorrect address at checkout causing your order to be sent back to us
- Not picking you item up from the post office or courier depot, causing your order to be sent back to us
- Please note that AERWAY does not take any responsibility for parcels that are delivered without a signature
Returns
- Customers who purchase a AERWAY product can exchange or refund if the product has been unopened and the box is still completely sealed within 1 month of purchase. Customers are responsible for shipping the purchase product back to AERWAY. Please email hello@aerway.co to initiate a return
- If your AERWAY product is damaged or faulty on arrival, please send a pic of the product to hello@aerway.co within 10 of days receiving the goods and quote your order number and we will replace your product.
- AERWAY will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel
- Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.
International Shipping
- Unfortunately as of right now we do no ship goods outside of Australia
- But if you insist, we might be able to work something out with you :)